Troubleshooting directory


We are sorry to hear you are having issues with your Oelo system. Please look over the troubleshooting guides below. If your system is still not functioning, please use the form at the bottom of this page to report your issue and our technical team will contact you during the time specified to further troubleshoot.



Connection troubleshooting


Controller not found

This guide outlines ways to connect your Control Unit to your Phone and Home Network. This guide may be helpful if you receive the "Controller Not Found" or "Connection Failed" App error message.


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(STANDARD IN-RANGE WIFI APP) TROUBLESHOOTING INSTRUCTIONS
(OPTIONAL ANYWHERE APP) TROUBLESHOOTING INSTRUCTIONS

Cannot connect to personal WiFi

This guide outlines how to connect your Oelo App and Control Unit to your Personal WiFi. This guide may be helpful if your Oelo App disconnects you from your home WiFi.


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(STANDARD IN-RANGE WIFI APP) TROUBLESHOOTING INSTRUCTIONS
(OPTIONAL ANYWHERE APP) TROUBLESHOOTING INSTRUCTIONS

App switches from personal WiFi to Oelo

This guide outlines ways to reconnect your Control Unit to your Phone and Home Network. This guide may be helpful if your Oelo App disconnects your Control Unit from your home WiFi.


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(STANDARD IN-RANGE WIFI APP) TROUBLESHOOTING INSTRUCTIONS
(OPTIONAL ANYWHERE APP) TROUBLESHOOTING INSTRUCTIONS

Lights troubleshooting


Lights don't turn on

This guide outlines ways to turn on your lights. This guide may be helpful if your lights have turned on before, but now do not. It may also be helpful if you haven't turned your lights on in awhile.


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(STANDARD IN-RANGE WIFI APP) TROUBLESHOOTING INSTRUCTIONS
(OPTIONAL ANYWHERE APP) TROUBLESHOOTING INSTRUCTIONS

Lights won't shut off

This guide outlines ways to shut off your lights after attempting shutoff via the App. This guide may be helpful if you've turned the lights off in the App but they are still on.


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(STANDARD IN-RANGE WIFI APP) TROUBLESHOOTING INSTRUCTIONS
(OPTIONAL ANYWHERE APP) TROUBLESHOOTING INSTRUCTIONS

Only a portion of my lights respond to commands

This guide outlines ways to fix a system that has a portion of lights not responding. This guide may be helpful if the App shows the selected pattern working but the lighting is not functioning as instructed.


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(STANDARD IN-RANGE WIFI APP) TROUBLESHOOTING INSTRUCTIONS
(OPTIONAL ANYWHERE APP) TROUBLESHOOTING INSTRUCTIONS

One or more LEDs will not turn on

This guide outlines ways to isolate and replace a section of LED. This guide may be helpful if a section of light has a bad connection or if the LED is burnt out.


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(STANDARD IN-RANGE WIFI APP) TROUBLESHOOTING INSTRUCTIONS
(OPTIONAL ANYWHERE APP) TROUBLESHOOTING INSTRUCTIONS

Oelo app troubleshooting


Timer is not functioning properly

This guide may be helpful if you have a timer setup, but it is not working as intended. This may include not turning on, not turning off, or if the system is using the wrong timer.


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(STANDARD IN-RANGE WIFI APP) TROUBLESHOOTING INSTRUCTIONS
(OPTIONAL ANYWHERE APP) TROUBLESHOOTING INSTRUCTIONS

The lights display a different color than what was selected

This guide outlines ways to change the color of your Oelo System. This guide may be helpful if you've selected a specific color in the App and the lights are not reflecting that selection.


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(STANDARD IN-RANGE WIFI APP) TROUBLESHOOTING INSTRUCTIONS
(OPTIONAL ANYWHERE APP) TROUBLESHOOTING INSTRUCTIONS

Installation troubleshooting


Oelo control box wiring

This guide outlines the correct way to connect the 3-Core Wire to your Control Unit. This guide may be helpful if you're installing the system yourself and want to confirm your wiring.


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(STANDARD IN-RANGE WIFI APP) TROUBLESHOOTING INSTRUCTIONS
(OPTIONAL ANYWHERE APP) TROUBLESHOOTING INSTRUCTIONS

Facing the ouptut arrow in the right direction

This guide outlines how to properly direct the Output Arrow on the Light Strand when wiring your Oelo System. This guide may be helpful during the installation stage, or for verifying your wiring connections.


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(STANDARD IN-RANGE WIFI APP) TROUBLESHOOTING INSTRUCTIONS
(OPTIONAL ANYWHERE APP) TROUBLESHOOTING INSTRUCTIONS

Installing Jumper Core Cables

This guide outlines how to properly connect the Light Strand wires to the 3-Core Jumper Cables. This guide may be helpful during the installation stage, or for verifying your wiring connections.


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(STANDARD IN-RANGE WIFI APP) TROUBLESHOOTING INSTRUCTIONS
(OPTIONAL ANYWHERE APP) TROUBLESHOOTING INSTRUCTIONS

How to replace an LED

This guide outlines ways to isolate and replace a section of LED. This guide may be helpful if a section of light has a bad connection or if the LED is burnt out.


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(STANDARD IN-RANGE WIFI APP) TROUBLESHOOTING INSTRUCTIONS
(OPTIONAL ANYWHERE APP) TROUBLESHOOTING INSTRUCTIONS

If the above troubleshooting guides did not solve your issue ...

Please fill out the service form below and a technician will be in contact to further troubleshoot.