Control unit does not connect to Oelo App

This guide outlines ways to connect your Control Unit to your Phone and Home Network.

This guide may be helpful if you receive the "Controller Not Found" or "Connection Failed" App error message.


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Solution: Run through startup


  1. Make sure you are familiar with connecting your Control Unit to your WiFi. Full documentation can be found here under the WiFi tab.
  2. Then check that the Control Unit lights are illuminated.

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3. If you have followed these instructions and your system is still not working, please fill out a service form below and a technician will reach out to you the next business day.

3. If you have followed these instructions and your system is still not working, please fill out a service form below and a technician will reach out to you further diagnose.

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