Only a portion of my lights work

This guide outlines ways fix a system that has a portion of lights that are not responding to App commands. This guide may be helpful if the app shows the selected pattern working but the lighting is not.


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Solution 1: Update Light Count


  1. Open your browser and enter http://172.24.1.1/ .
  2. Navigate to the "Lights" tab.
  3. Referencing the Customer Folder that came with your system, input the correct Light Count.
  4. Hit "Save" and relaunch the Anywhere App.
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Anywhere Web Browser

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Anywhere Web Lights Tab


Solution 2: Factory reset your Oelo System


  1. On the Control Unit above the Status 1 light, hold the SW1 Button for 25 seconds.
  2. Let the system reboot for 10 minutes before attempting to reconnect.
  3. Stand near the Control Unit while looking for Oelo Wifi “OELO_##” on your phone's WiFi network.
  4. Use the default password of "12345678" to connect.
  5. Open browser and enter http://172.24.1.1/ . Click "Internet" tab.
  6. Under WIFI SETUPcheck box for CONNECT TO NEW WIFI NETWORK.
  7. Under AVAILABLE NETWORKS choose your network. Enter your networks password. Tap CONNECT.
  8. Input your correct Light Count.
  9. Open Anywhere App and turn off lights.
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Control Unit WiFi

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Anywhere Web WiFi Setup


Solution 3: Disconnect your Oelo System from power


  1. If you have tried the solutions above and your system still does not turn off, flip off the breaker associated with the Oelo System.
  2. Flip the breaker back on then use the app to test that your lights turn on and off.

Solution 4: Replacing a bad LED


If you have tried the solutions above and your system still does not turn off, you may have a bad LED Light.
To replace an LED, click here.


If you followed these instructions ... 


And your system is still not working, please fill out a service form below and a technician will be in contact to further troubleshoot.